Understanding China Eastern Airlines Cancellation Policy | Refund Process

What is China Eastern Airlines' Cancellation Policy?

China Eastern Airlines will make the passengers aware of the options they have to undertake in case they want to make a change or cancel their ambitions of travelling using air travel plans. The airlines offer a liberal policy regarding the refund and cancellation of flights, both domestic and international flights. According to the China Eastern Airlines Cancellation Policy, the passengers will be permitted to cancel their reservation without a fee, provided that this cancellation is done within 24 hours after making the reservation, and the flight is to be scheduled at least 7 days ahead. 

Beyond these 24 hours of free days, there are cancellation fines and restrictions on canceling the flight according to the type of ticket and the time it takes to cancel it. The policy applies to the fare classes with various charges and their schedules. As per the mentioned policy, the closer the departure date, the higher the cancellation fee would be. The China Eastern Airlines cancellation policy international serves the same services to their passengers who safely travel from around the world. Under any scenario, the amount of refund following cancellation will be influenced by the fare regulations of the ticket bought. Before cancelling, the passengers should check their ticket conditions carefully in order to know the policies.

Does China Eastern Airlines Allow 24-Hour Cancellation?

Yes, China Eastern Airlines offers 24-hour cancellation policy, which refers to the fact that passengers can cancel their purchase after reading this policy within the specified period after the purchase process without incurring a fine. The China Eastern Airlines 24-hour Cancellation Policy comes into effect if the person has managed to use either the airways' official site, the mobile application, or has contacted the reservation offices to plan a flight departure later than the booking. 

Passengers who decide to cancel 24 hours before the booking was made will be refunded the complete amount in 7 to 14 business days in the form of the initial amount paid. Additionally, it doesn?t matter what ticket type you have. On the other hand, if one fails to cancel their reservation as per the given timeframe, they may need to pay penalties based on their ticket type. Make sure that you check your ticket before proceeding with the ticket cancellations. 

How Much Does China Eastern Airlines Charge For Cancellation Fees?

The penalty is determined by the type of ticket purchased and when a cancellation is made, according to the China Eastern Airlines Cancellation Policy. There is no cancellation fee that is normally charged in case you cancel 24 hours after booking it. There are various rates of charges based on refunding your ticket or non-refunding of the ticket, fare category, and the time distance of one cancellation. Before discontinuing your flight with China Eastern Airlines, you should review the specific cancellation and fare rules that will apply to the fare of your flight ticket in order to be aware of the fee that will be charged against you.

How to Cancel a China Eastern Airlines Reservation?

China Eastern Airlines offers multiple convenient options for canceling a flight:

Phone Call:

  • Call the China Eastern customer service at 1 (626) 583-1500 by getting the number on the official site of the airline.
  • Make sure that you select your location by making use of the helpline number.
  • Dial the number you know and follow the instructions to talk to the representative.
  • When canceling, provide the booking reference, as well as your personal data, which assists the procedure.
  • You will be notified by the customer service representative via email once the cancellation is completed.

Website or Mobile App: 

  • Browse the official web page of China Eastern Airlines.
  • Find "Manage Booking" under the menu and enter the booking number and last name.
  • You need to follow the on-screen instruction, which leads you through the process. 
  • After making all the right entries of your information, you should then click on the submit button. 
  • A confirmation message to your mobile phone will be issued.

At the Airport:

  • At your local airport, you can have access to the Avianca Airlines help desk. 
  • Make sure you bring your form of ID and your booking reference.
  • Call the travel agent and request the cancellation of your ticket. 
  • By the way, they assist you in case of any quick concerns, and they assist with the refunds.

Is China Eastern Airlines' flight cancelled?

Yes, it happens sometimes when China Eastern Airlines cancels flights due to bad weather conditions, technical errors in aircraft, staff shortages, strikes, etc. However, the airlines try to provide complete convenience to their passengers who are facing complexity due to this chaos. So, passengers who are juggling with their cancelled flights by the airline or delays of more than 3 hours are affected are eligible to get a refund on their tickets, accommodations, as well as a new flight booking from the airline. One can choose an option as per their comfort. 

What is the China Eastern Airlines Refund Policy?

China Eastern Airlines also issues refunds based on a number of critical terms. You should first cancel your reservation in time at the specified time according to the rules of the tickets. It is not always possible to get a refund on tickets, particularly on non-refundable tickets or even so-called ?promotional fares?. Before booking, it is a good idea to read the refund policy on your ticket carefully. Always ensure that you read the terms of the ticket to know what awaits you in case you have to cancel and make a claim for a refund. 

Voluntary Refund: 

A voluntary refund occurs when you want to cancel your ticket due to personal reasons. This may be due to a change in travel plans, you have become physically incapable of travelling, or some other personal reasons. China Eastern Airlines will check the fare rules of your ticket: some tickets will be refundable, others (especially those which have ?non-refundable? or very deeply discounted) may only allow a refund of taxes on unused portions.

When your ticket can be refunded, the airline will deduct a fee for airline cancellation from the amount you paid. The amount refunded will generally be the price of your ticket less this fee, as well as less any non-refundable fee. In case you have travelled part of the way, the amount refunded is based on the unused segments on your ticket. You should be aware that any money you had paid in order to alter your flight before canceling is lost.

Involuntary Refund:

An involuntary refund comes when the airline cancels your flight, the schedule of the plane is being changed, there is a delay in flights, or you may be denied the flights (when the airline has a significant increase/ surge in flights). In this case, the airline will be responsible and not the passenger. No cancellation fees are paid when it comes to involuntary refunds- it generally refunds the entire amount of your unused portions of your ticket and the associated tax.

If you do accept the refund, then your contract with the airline ends in relation to that booking. The refund occurs similarly to the initial payment; this is why it is usually quicker because the airline tries to attend to the ticket problem. The China Eastern Airlines Refund Policy helps to cover the passengers who experience delays in their travel because of reasons beyond their control.

Refund Amount:

  • Refundable tickets: It's possible that you can still receive a refund if you bought a refundable ticket. The timeliness of your cancellation request will affect the amount of your return. The cancellation fees may increase as the departure date approaches.
  • Non-refundable tickets: China Eastern generally does not provide refunds for cancellations if you have a non-refundable ticket. Nevertheless, you are able to use the travel vouchers on a future flight booking.

Ways To Get a Refund From China Eastern Airlines

Passengers have to demand their refund on the site, by calling the customer service or via email. This is the step-by-step guide as shown below:

Website:

  • Visit the official website of the airline.
  • Click in the Manage Booking space.
  • Fill in your booking and personal information.
  • Their webpage has the Refund Form.
  • Fill in the form according to the registered instructions.
  • Insert your documents, then send.
  • Submit your form and get the reply. 

Phone Call: 

  • Dial the official number of the airline 1 (626) 583-1500
  • You can get the number through their official website.
  • Make a call and listen to the IVR instructions. 
  • Choose the refund option request. 
  • When your call is connected to the agent, speak with them. 
  • The representative will guide you through the refund process. 

Airport Visit:

  • You can directly head to your nearest airport. 
  • Find the help desk counter of China Eastern Airlines. 
  • Meet with the available customer service representative. 
  • Present your necessary documents to smooth the process. 
  • The representative will proceed with the refund process. 
  • Once everything is done, they will give the refund receipt. 

Conclusion

Travelers need to know the China Eastern Airlines cancellation and refund policies. The cancellation option of the airline within 24 hours offers flexibility, and there are particular charges made after that time. The passengers are advised to read the conditions of their tickets to prevent unethical charges. Be it a voluntary or involuntary refund, it is worth knowing the various procedures that one can use in claiming. Being aware will give a more comfortable travel experience.