What Is Etihad Cancellation Policy?

Adjusting the travel plans may not be predictable at times and unforeseen developments may necessitate in cancellations of flights. The cancellation policy of Etihad is a crucial aspect that should be understood by travelers who want to be assured of themselves whenever they encounter unpredictable events. This guide will explore details of the policy and give you the background on how to cancel your flight and what to expect regarding the cancellation in terms of refunds and fees.

About Etihad Flight Cancellation

The Etihad cancellation policy would apply to bookings made by the airline via the airline booking site, the airline customer care, by the airline ticket counter at the airport or through any other avenue. The main aspects of the cancellation policy of the airline one has to remember are as follows:

• Etihad Airways makes it possible to cancel flights within four hours prior to the departure, and the fees and partial or full refunds may be applied depending on the kind of fare and method of booking.
• In the case of tickets purchased directly on Etihad, a full refund is possible in case of cancellation within 24 hours of booking and the timing of the flight is at least seven days before the departure.
• The cancelations are allowed within four hours before departure time. Subsequently, there is a no-show fee and in most cases no money back guarantee.
• In case the ticket is booked via a travel agent or third party, contact them directly in order to cancel or receive a refund.
• As per the Etihad cancellation policy, you will not pay any form of cancellation fee in case you cancel because of the death of a passenger or an immediate family member, but you will be asked to submit the proper documents.

The Etihad policy has flexibility, yet has clear guidelines, and charges and regulations are based on fare type and booking type, therefore, always confirm on the individual conditions of your ticket prior to canceling.

What is the 24-hour cancellation rule for Etihad?

The Etihad cancellation policy within 24 hrs permits the complete refund in case of the cancellation of the flight within the 24 hours starting with the booking, provided that the flight was booked no less than seven days before the usual departure. There is no cancellation fee in this period irrespective of the type of fare provided that these conditions are satisfied. The important points of the 24 hours policy would be:

• Eligibility: Direct bookings are only eligible, i.e. bookings made with the Etihad (website, app, call center, or the ticket office); bookings made via third parties are to be processed through the agent.
• Refund Timing: Once a cancellation is made, a card payment is normally refunded within 7-14 business days.
• Deadline: As per the Etihad cancellation policy within 24 hrs, cancellation is to be made within 24 hours of purchase and the departure should be at least seven days ahead of time.
• After 24 Hours: After the risk free window, the regular cancellation charge and fare regulations will be applicable in case canceled.

This policy allows travelers the opportunity to cancel new bookings without any risk, and get their money back in full, provided that all the requirements are fulfilled.

What's the Cancellation Policy for Etihad Award Tickets?

Etihad also has a policy of cancelling award tickets that is rather strict, and therefore, people must plan before making a reservation. The conditions of the cancellation concerning the award tickets are as follows:

• GuestSeats (award tickets that have been booked with Etihad Guest Miles) are cancellable 24 hours prior to the departure.
• When you cancel, Etihad keeps 75 percent of your miles as a cancellation fee, and refunds the remaining 25 percent of your miles.
• In the case of passengers who fail to report to pick their flight, the mileage is not refunded as per the Etihad cancellation policy international rule.
• In case you decide to change the flight rather than cancel, then you need to make the changes at least seven days before traveling.
• There is a fee of AED 100 to make changes, and also, an increase in the kind of mileage needed to make the new fare.

What's the Etihad Cancellation Fee?

The cancellation fee of Etihad Airways depends on the ticket class, fare type and the time of cancellation:

• Economy Class: The Etihad cancellation Fee is $ 30 that is not refundable. In case of cancellation with the period of 96 hours (four days) prior to departure, the ticket value will be subject to the penalty in 10 percent.
• Business and First Class: For most types of fares, no cancellation fee, however, the precise terms are determined by the fare rules that have been purchased.
• No-Show Fee: When canceled less than four hours to departure, or when a passenger fails to show up, a no-show charge will be charged, which could lead to the forfeiture of the majority or all of the ticket price.
• Death or Bereavement: The Etihad Refund Fee is not applicable in the tragic situations such as death of a passenger or immediate family, but you need to provide the proper documentation regarding the same.

Depending on the route and price paid and cancellation time, fees and penalties may vary, therefore, it is always important to know the rules that are associated with the ticket bought.

How do I Cancel my Flight Ticket on Etihad?

An Etihad flight ticket can easily be cancelled online through the Manage My Booking option or just by calling the customer service number of the airline. The procedures of canceling the ticket using either of the two ways are as follows:

Canceling Online via the Etihad Website

• Go to the Manage my booking page of the official Etihad Airways webpage.
• Search with your booking reference, and surname to locate your booking.
• Select the option "Cancel."
• Follow the prompts to confirm your cancellation and request a refund if eligible.
• Lastly, after cancellation of the ticket, you will get an email of the cancellation confirmation at the registered email ID.

Once cancelled, your refund will be processed based on the initial form of payment; refunds of credit cards take 7-14 business days, cash/bank transfer up to 20 days.

Canceling by Calling Customer Service

In case you have any problem in online ticket cancellation, just call Etihad Airways customer service 1 (914) 303-8393 to cancel the ticket. To verify your booking, please have your booking reference, flight details and personal information with you when making a call. The agent will assist you on the cancellation process and explain to you about any fees and eligibility to refund.

What is the Etihad Refund Policy?

Etihad Airways has the following points in the refund policy:

• For flight departures at least seven days before, customers are allowed to cancel their booking within 24 hours to get a full refund. It is a time of 24 hours to cancel without any fee.
• The amount and type of refund are determined by the type of fare that was purchased and by the proximity to the flight time that the cancellation was made. The cancellation costs are often charged, except within the 24-hour period.
• As per the Etihad Refund Policy, refund request may be done up to four hours before the intended flight take off, otherwise a no-show charge is charged.
• With at least 5 hours of flight delay or cancellation by Etihad, passengers may get full refund or rebooking at no additional fee including on non-refundable fares.
• Where death or severe illness of the passenger or a close member of the immediate family occurs, with valid documentation, full refunds without cancellation charges can be done.
• Non-refundable tickets are not usually refunded with money, but can be redeemed in travel vouchers that can be used in future.

Conclusion

The cancellation policy of Etihad Airways provides customers with the opportunity to cancel the ticket if their travel plans change. Direct bookings may enjoy a 24-hour risk free cancellation where full refund will apply, but certain conditions and charges depending on type of ticket and method of booking may apply. Knowing about these conditions will assist you to make more informed decisions and prevent surprise charges so that you can cancel more easily. Terms to your fare should always be reviewed to get the best results.