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TUI Flight Cancellation Guide | Refunds, Fees & Policy Details

Can I cancel a TUI flight and get a refund?

Cancellations of TUI flights can occur; however, the total refund is not guaranteed as costs of cancellation are mostly deducted. Your loss depends on the fare class and the timing of the cancellation - the range may be from losing just the deposit to losing the entire ticket price. It is strongly suggested that you check the details of your booking in order to be completely aware of the refund that is applicable to your ticket. 

What are my rights with TUI flight cancellations?

Such a situation takes place when the cancellation of your flight, by the airline, occurs due to several factors, including, but not limited to, bad weather, technical malfunctions, lack of staff, riots, etc. Besides, if the airline has caused any inconveniences to the passengers, they will all be compensated. Furthermore, the airline not only rebooks and provides accommodation or refund but also lets the passengers make their choice regarding the latter. Moreover, the airline will inform you in case your flight gets delayed or cancelled.

Does TUI offer alternative flights after cancellation?

Yes, TUI Airways (TUI) often offers substitute flights where flight cancellations have occurred.

  • In case TUI cancels the flight due to operational reasons, route alteration, delays, and so on, they can offer you another flight among the scheduled flights of theirs at no cost.
  • Furthermore, they can organize the travel in such a fashion the other airline or aircraft does in case of necessity or refund you in case none of the variants can be offered to you.
  • In the situation whereby you cannot travel back to the original destination, you can still demand a ticket back to where you had started.

What is the TUI Flight Cancellation Policy?

TUI flight cancellation policy refers to the rules that guide the cancellation of TUI flights, the fees that may apply, and the refund or travel credit eligibility. Among its numerous aspects, the policy covers the distinctions between refundable and non-refundable fares, the procedure to cancel the booking, and the alternatives TUI gives if it cancels the flight.

Flight-only bookings

  • If your ticket happens to get canceled, you, as a passenger, will lose the full total that was paid to TUI fly. 100% the money anticipated for the fare is lost if you cancel it.
  • TUI Airways cancellation policy 24 hrs doesn?t offer to the passengers. 
  • On the other hand, the passenger is entitled to a refund of taxes, fees, and levies paid, plus the deduction of a processing fee.
  • A refund for taxes should be claimed through a written request within the specified time frame.

When TUI cancels the flight

  • If TUI cancels your flight or seat and you do not accept the alternative travel option, they will reimburse the ticket price.
  • In addition to a refund, you are entitled to ask for compensation in the shape of rebooking, accommodation, or a refund.

What is the TUI Cancellation Fee?

The TUI Fly Cancellation Fee depends on the distance you cancel before the vacation departure. The deposit is not refundable even if the calculated cancellation fee is less than the deposit. Some components of the trip (extras) might not be refunded, even for add-ons. TUI fly gives optional cancellation insurance. If you purchase it and the cancellation/modification is covered by the policy, then the cancellation/modification fee can be reimbursed.

Time Before Departure

Cancellation Charge

70 days or more

Loss of full deposit

69?63 days

30% of the total holiday price

62?49 days

50% of the total holiday price

48?29 days

70% of the total holiday price

28?15 days

90% of the total holiday price

14 days or less

100% (no refund)

How to Cancel a TUI Flight Ticket?

The travelers wanting to cancel their TUI flight reservation have a choice either to call or to do it via the website. Follow the step-by-step instructions below that simplify the cancellation process:

Call: Making a phone call to TUI for the purpose of canceling a flight is an age-old method, but still the most reliable, and it allows you to receive immediate support at any time. The lineups are always just around the corner to hold your hand, provide you with answers, and pave the way for managing your reservation in a smooth way.

  • Contact TUI's customer service helpline at 0800 145 6920.
  • You would then need to follow the IVR encryption and select the cancellation option.
  • Wait for a while, and the representative will join the call. 
  • Speak to the agent regarding your ticket cancellation. 
  • Provide your necessary details to them for a smoother response. 
  • The representative will proceed with the cancellation. 
  • Once it is closed, you will be notified via email. 

Website: Opting for the TUI website to process your flight cancellation is a very nice option as you get almost all the related processes done at one place without any difficulty. You are allowed to inspect your reservation, verify charges, view reimbursement options, and perform the cancellation in only a few clicks.

  • Go to the official website of TUI. 
  • Tap on the ?Manage Booking? section. 
  • Type in your reservation number along with your full name. 
  • You have to pick the flight you want to give up. 
  • Hit the Cancel Flight button. 
  • Check for any cancellation fees. 
  • Complete the process of your ticket cancellation. 
  • A reply to let you know that an email has been sent to you.

Note: Passengers are not allowed to cancel their TUI flight reservation at the airport. If one faces any difficulties in their cancellation process, immediately get in contact with the customer service officials, they can guide you accordingly. 

What is the TUI Flight Refund Policy?

The TUI aslo has specific guidelines on their refund. The TUI Flight refund policy is as follows:

  • TUI fly tickets would usually be non-refundable in case of cancellation.
  • Through a written request submitted within a defined time after the cancellation, it is possible to get back taxes, levies, and government fees that were related to the passenger.
  • TUI takes a fixed charge for administrative purposes when refunding these taxes.
  • If the flight gets cancelled by TUI, you will either receive a full ticket refund or a partial refund according to the utilized ticket.
  • The TUI Fly Refund Policy applies in the same currency and method of payment as used for the original purchase.
  • For tickets purchased from TUI fly Belgium, the refund processing times for cash and credit card payments are 20 and 7 working days respectively if they qualify for a refund.
  • Under specific conditions, you can opt for a refund voucher (particularly for some trip cancellations) instead of the cash refund.

Conclusion

A TUI flight can be cancelled by you, but you are not guaranteed a refund and the cancellation fees will depend on when you cancel. If your TUI flight is cancelled, you will possibly be given either compensation or other travel options. It is very important to know TUI?s cancellation and refund rules so as to comprehend what rights you have and the financial implications that may arise. For help, cancellations can be done through a phone call or through their site.

Frequently Asked Questions

Does TUI offer cancellation insurance?

No, if you book a trip or flight from the offer of TUI, cancellation cover is not included in the trip price. When booking your trip, you can take out an additional cancellation insurance under the terms and conditions.

How do I cancel my TUI flight?

On the TUI website, you may cancel your flight under the “Manage My Booking” heading. Besides that, you can also reach out to the customer service and TUI will let you know about the cancellation fees or refund options before they cancel your flight.