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Can I Get A Refund On My P&O Cruise?

Yes, you can potentially get a refund on your P&O cruise, but it depends on when you cancel, the type of fare purchased, and the specific terms of your booking. Generally, the earlier you cancel, the better your chances of a full refund, though cancellation fees may apply. If your cruise was canceled by P&O, you should be eligible for a full refund. For more information, contact P&O's customer service or check their website.

How Do I Cancel P&O Cruises Booking?

To cancel a P&O Cruises reservation, the primary guest should contact the Customer Contact Centre directly. The steps to cancel the booking are as follows:

  • First, go to the P&O cruises official website to get the ticket cancellation number. 
  • Now, once you have the number, dial it to speak with cruise staff.
  • Once the call connects, let the executive know that you wish to cancel the ticket.
  • After the cancellation is processed, you will receive an email confirming your booking's cancellation. 

Note: It is also advised that you maintain your full name, date of birth, address, contact details, and booking reference number handy to expedite the procedure.

What Is P&O Cruise Cancellation Policy?

If you have a reservation on one of P&O Cruises' cruises and would like to cancel your ticket, you should first study the cancellation policy in order to avoid any financial loss. Depending on how far in advance you cancel your reservation, P&O Cruises has different cancellation policies. Below is an overview of the cruise cancellation policy:

Period before departure within which written notice of cancellation is received by P&O Cruises Cancellation charges (percentage of price)
90 to 57 days 50%
56 to 42 days 60%
41 to 16 days 75%
15 to 6 days 90%
  • As per the P&O Cruise Cancellation Policy, your deposit will be charged as the cancellation fee if you need to cancel your ticket between the booking date and ninety-one days before departure.
  • A cancellation fee of 50% of the tax will be imposed if the ticket is canceled 90-57 days before the sailing date.
  • If a guest cancels their ticket 56-42 days before the voyage, they will need to pay 60% of the fare as the cancellation fee.
  • Any cancellations made between 41 and 16 days before the departure date will result in a cost equal to 75% of the fare, according to the cruise cancellation policy.
  • If passengers cancel their tickets 15-6 days before the sailing date, they will be charged a cancellation fee equal to 90% of the fare.
  • The entire amount will be assessed as a fee if the ticket is canceled fewer than six days before departure.
  • As per P&O Cruise Refund Policy, no refund will be given to the guests if they do not board the cruise.

How Much Does It Cost To Cancel A P&O Cruise?

The cost to cancel a P&O cruise can vary depending on several factors, including how far in advance you cancel and the type of fare you booked. Most cancellations made ahead of your sailing date result in a loss of your deposit only. However, the closer you get to the departure date, the higher the P&O Cruise Cancellation Fee can be.

Get In Touch With P&O Customer Support

You can get in touch with the cruise line?s customer support using the mediums mentioned below:

Making a Phone Call to P&O Customer Service

The customer service department at P&O Cruises can be reached most quickly by phone. For many areas and services, the cruise line has separate helplines. Calling P&O's customer care could be the best course of action if you want to know about the P&O Cruise Cancellation Policy or require instant assistance. In order to contact the phone number, the steps listed below must be followed:

  • First, visit the cruise line's official website.
  • Scroll to the bottom of the page to find the "Contact Us" option.
  • After selecting the "Call Us" button, select the P&O Cruises phone number.
  • To speak with a cruise line executive, dial the number once you have it.
  • Once your call has been connected, you can discuss any problems you may have with the executive. Additionally, he or she will help you navigate the process.
  • They will ask you to fill out a feedback form once the issue has been resolved so they can keep improving their services.

 Email Assistance

If you have a written question that doesn't require immediate attention, you can email P&O customer care. This approach serves as a great means of communication with their support staff. When emailing P&O customer support, you must provide all relevant details, booking references, your travel dates, and a thorough description of the issue at hand. Your request or complaint will be handled by customer support more quickly if you provide all relevant information in your email.

P&O Cruises Live Chat

You may quickly contact P&O customer support by using the live chat feature on their official website. Live chat support offers constant accessibility because P&O Ferries has agents on hand around-the-clock to help clients via immediate, direct conversation. To utilize live chat:

  • You need to visit the official P&O Cruise website.
  • To make it easy for users to find, the P&O Cruises Live Chat icon is located in the lower right corner of the website.
  • Customers can start a conversation with a P&O customer service agent by selecting the icon.

The live chat feature is excellent at offering prompt assistance with cancellations, prompt responses, and other forms of support. You are advised to utilize the phone or email if your question needs more in-depth assistance or if you need to provide sensitive information.

Making Contact Using Social Media

In the current digital era, social media provides a rapid and efficient means for cruise passengers to communicate with their customer service representatives. Since P&O Ferries' customer help team actively monitors their Facebook, Instagram, and Twitter accounts, social media is an essential component of their customer engagement strategy. 

Conclusion

While it is possible to obtain a refund for a P&O cruise, the amount and eligibility depend on several factors such as the timing of your cancellation and the fare type. It's important to be aware of the cancellation policy and associated fees to avoid any unexpected costs. For assistance, connecting with P&O's customer service via phone, email, live chat, or social media can provide the guidance needed to go through the cancellation process effectively.

More Info On P&O Cruises