Passenger often make their reservation in advance to find cheap flight deals, but many has to cancel their booking due to unforeseen situations. Hainan Airlines offers a well-formulated cancellation policy, which offers flexibility towards passengers and at the same time maintains regulations for fares, allowing passengers to cancel the flight up to one day before the arrival date under given conditions. Refunds, fees, and the changes introduced by the airline are covered by this policy and differ depending on whether the flight is local or international. Its main characteristics are the 24-hour risk-free experience and perks to elite members.
Hainan Airlines offers a liberal cancellation policy to the customers. Know the Hainan Airlines Cancellation Policy to book the ticket and cancel without incurring unwarranted expenses. The following table includes significant points in the cancellation policy of flight in Hainan.
|
Category |
Details |
|
24-Hour Rule |
Passengers canceling the flight up to 24 hours before departure are eligible to receive a full refund, provided there are at least 7 days remaining before the flight's departure. |
|
Refundable Tickets |
No deduction will be made, and the passenger will receive a full refund to the original payment method. |
|
Non-refundable tickets |
Cancel your booking to receive a travel voucher that is valid for the next 12 months. |
|
Hainan Airlines Cancellation Fees |
The airline will charge a fee up to $50 and $100, depending on the fare class and route. |
|
Hainan-Initiated Cancellation |
Under the Hainan Airlines Refund Policy, you have the option for rebooking or refund. Additionally, passengers may also receive compensation. |
|
VIP Members |
Golden Phoenix Silver/Gold: Enjoy reduced fees and priority processing. |
|
Medical/Bereavement |
Free cancellation is available but passengers must submit the required documents. |
|
Refund Processing |
The refund will be processed to the passenger's account. It may take 7 to 21 days to reflect in the bank account. |
During the flight ticket cancellation process, the passengers are obliged to follow the provisions of the Hainan Airlines Cancellation Policy. As stated in the policy, one can request a cancellation within one day before the departure. The following are the conditions:
Hainan Airlines provides a free risk-free window, through which a customer can cancel the book and have a temporary refund. This is based on the tickets that are bought at least seven days prior to departure. Up to this period, a complete refund is usually offered without any charges in case you cancel. Nevertheless, there are exceptions to the rules on fares. You may call the customer support line (1 (888) 688-8813) to get some help or to know more.
Hainan Airlines separates refundable and non-refundable tickets to provide the flexibility to premium travelers and shield revenue about discounted fares. Refundable ticket offers a money back refund with a small Hainan Airlines Cancellation Fee which is good in unsure plans whereas non-refundable offers vouchers after deductions which suits a low spending passenger. Recent knowledge of them provides informed booking choices.
Key Comparison Table:
|
Feature |
Refundable Tickets |
Non-Refundable Tickets |
|
Refund Type |
Full cash refund (small admin fee ~$50) |
Travel voucher (10-30% fee deduction) |
|
Cancellation Window |
Anytime before departure; 24-hr free |
24-hr free; fees after |
|
Change Fees |
Free (pay fare difference if upgrading) |
$50-$800 + fare difference |
|
Elite Member Benefits |
Fee waivers; priority processing |
Reduced fees (e.g., 50% off for Gold) |
|
Validity of Credit |
N/A (cash returned) |
12 months from cancellation |
|
Best For |
Flexible travel; business trips |
Budget trips; fixed plans |
Cancellation penalty by Hainan Airlines is dependent on fare, cancellation date, and type of ticket, where the high fare and early cancellations attract a low Hainan Airlines Cancellation Fee. A deduction of 5% to 100% of the ticket value is imposed on the passenger, usually in the form of vouchers to non-refundable tickets to motivate people to book tickets with options.
Cancellation Fees Table:
|
Fare Class/Discount Level |
Cancellation 6+ Hours Before Departure |
Cancellation Within 6 Hours of Departure |
|
Full Fare (Y Class/Premium) |
0-5% fee |
5% fee |
|
Economy (10-40% Discount) |
20% fee |
30% fee |
|
Economy (45-60% Discount) |
40% fee |
50% fee |
|
Deep Discount (>60%) |
Non-refundable |
Non-refundable |
|
Service Fee (General) |
$50-$100 USD additional |
$50-$100 USD additional |
In the case of domestic and international flights, Hainan Airlines also offers cancellations with a charge on fare, time, and refundability or non-refundability of the ticket. Discounted economy fares are also more likely to attract higher penalties on domestic China routes and fewer on long-haul or multi-country routes.
|
Aspect |
Domestic Flights (Within China) |
International Flights (To/From/Between Countries) |
|
Basic eligibility to cancel |
Most fares can be canceled subject to fare conditions and time limits before departure |
Similar eligibility, but more restrictions and higher penalties on deep-discount long-haul fares |
|
24-hour free cancellation |
Generally honored if booked at least 7 days before departure and canceled within 24 hours |
Also available on many routes; may align with 24-hour rules for U.S.-related and some partner markets |
|
Typical cancellation fee level |
Lower average fees; percentage deductions are smaller for comparable fare classes |
Higher average fees; cancellation charges increase for intercontinental and multi-segment tickets |
|
Discounted economy penalties |
Stepped fees (for example 20?50% of fare) based on discount level and time before departure |
Same stepped approach, but the upper range (including non-refundable) is more common on promotional fares |
|
Deep-discount / promo fares |
Some heavy-discount fares may become non-refundable or carry very high penalties? |
Deep-discount international fares are frequently non-refundable once the free window passes |
|
No-show impact |
No-show often treated as used ticket with little or no residual value left |
No-show on international sectors usually cancels remaining segments and forfeits most or all value |
|
Involuntary cancellations |
Rebooking or full refund offered if airline cancels or significantly delays the flight |
Similar protection; may additionally be governed by foreign regulations on outbound international sectors |
|
Typical refund time frame |
Often processed within a shorter window, subject to bank handling |
Can take longer due to cross-border settlements and multiple financial intermediaries |
Hainan Airlines has a flexible way of cancellations using online self-service, call centers and terminal counters the online being the quickest in direct bookings. After a 24-hours window, there are fee provisions, depending on fare provisions.
Hainan Airlines holds the Hainan Airlines Refund Policy that provides voluntary and involuntary refund within the validity of the ticket and a full refund for unused refundable tickets at a small fee. The processing period takes seven business days and involves forms and a valid ID.
The Hainan Airlines Cancellation Policy in the case of no-show normally suggests that in case a passenger fails to report to the flight, and fails to cancel the flight prior to taking off, he/she may lose the ticket fee, and other expenses. No-shows in most cases have no compensation and the ticket can be considered as invalid. In order to avoid such instances, the passengers are encouraged to ensure that they make their booking early enough in case they are not in a position to travel.
The Hainan Airlines Cancellation Policy is applicable to airline-based inconveniences, which are initiated by safety, weather, or reason and where the airline, Hainan Airlines, will rebook or refund the passenger without any charges. Where possible, prior notice is taken.
Under EU/UK rules for flights departing from Europe, compensation ranges from Euro 250 to Euro 600 per passenger depending on distance, if less than 14 days' notice. China's CAAC offers RMB 200-400 for delays over 4 hours on domestic routes.?
Key Amounts Table:
|
Flight Distance/Type |
Compensation Amount |
Conditions |
|
<1,500 km (EU/Short-haul) |
Euro 250 per passenger |
<14 days notice |
|
1,500-3,500 km (Medium-haul) |
Euro 400 per passenger |
Cancellation by airline |
|
>3,500 km (Long-haul) |
Euro 600 per passenger |
No extraordinary circumstances |
|
China Domestic (4-8 hr delay) |
RMB 200 per passenger |
Delay compensation |
|
China Domestic (>8 hr delay) |
RMB 400 per passenger |
Applies to cancellations too |
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Frequently Asked Questions
Can a flight be canceled on Hainan airlines?
Yes, cancellation will be done through the manage booking option in the site or through the customer support phone numbers or at the counters in the airport subject to penalty.
Does Hainan Airlines refund?
Yes, refundable tickets and involuntary disruptions are provided with refunds, and non-refundable fares are also frequently given partial credit or vouchers in their place.
How much would I lose if I had to cancel my flight with Hainan Airlines?
The loss is usually in the range of 5-50 percent of the fare, with cancellations being more on the cheap economy segment, and close-to-departure cancellations.
Do elite members have any fee waivers with Hainan Airlines?
The members of Elite Golden Phoenix usually get a discount on the cancellation charges, and there might be a partial or total waiver on the premium or high-status tickets.
When can I expect to get my money back from Hainan Airlines?
The refunds should arrive at the initial mode of payment within an approximated duration of about 7-30 business days, depending on the route, bank processing, and the type of ticket.
What is the no-show policy of Hainan Airlines?
The no-show usually loses most or all of the ticket value, particularly when they are discounted and the remaining segments become automatically cancelable.
What happens if the flight is delayed or cancelled by Hainan Airlines?
As a matter of course, the airline provides free rebooking or refund, and in case of qualifying routes, delay or cancellation indemnification according to local or EU laws.
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