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Hainan Airlines Cancellation Rules: Fees, Refunds & Changes

What Is Hainan Airlines Cancellation Policy?

Passenger often make their reservation in advance to find cheap flight deals, but many has to cancel their booking due to unforeseen situations. Hainan Airlines offers a well-formulated cancellation policy, which offers flexibility towards passengers and at the same time maintains regulations for fares, allowing passengers to cancel the flight up to one day before the arrival date under given conditions. Refunds, fees, and the changes introduced by the airline are covered by this policy and differ depending on whether the flight is local or international. Its main characteristics are the 24-hour risk-free experience and perks to elite members.

Overview of Hainan Airlines Flight Cancellation Policy

Hainan Airlines offers a liberal cancellation policy to the customers. Know the Hainan Airlines Cancellation Policy to book the ticket and cancel without incurring unwarranted expenses. The following table includes significant points in the cancellation policy of flight in Hainan.

Category

Details

24-Hour Rule

Passengers canceling the flight up to 24 hours before departure are eligible to receive a full refund, provided there are at least 7 days remaining before the flight's departure. 

Refundable Tickets

No deduction will be made, and the passenger will receive a full refund to the original payment method. 

Non-refundable tickets

Cancel your booking to receive a travel voucher that is valid for the next 12 months. 

Hainan Airlines Cancellation Fees

The airline will charge a fee up to $50 and $100, depending on the fare class and route. 

Hainan-Initiated Cancellation

Under the Hainan Airlines Refund Policy, you have the option for rebooking or refund. Additionally, passengers may also receive compensation. 

VIP Members

Golden Phoenix Silver/Gold: Enjoy reduced fees and priority processing.

Medical/Bereavement

Free cancellation is available but passengers must submit the required documents. 

Refund Processing

The refund will be processed to the passenger's account. It may take 7 to 21 days to reflect in the bank account. 

What are the Conditions of the Flight Cancellation Policy of Hainan Airlines?

During the flight ticket cancellation process, the passengers are obliged to follow the provisions of the Hainan Airlines Cancellation Policy. As stated in the policy, one can request a cancellation within one day before the departure. The following are the conditions:

  • The passengers can make flight cancellation regarding all the fares.
  • Cancellation fee will be charged to the passengers that cancel their bookings within 24 hours.
  • Any flight cancellation with 24 hours of flight booking is free of cancellation fee.
  • He cannot cancel flight with the airline when he booked the flight through a third party.

What is the Hainan Airlines 24 Hour Cancellation Policy?

Hainan Airlines provides a free risk-free window, through which a customer can cancel the book and have a temporary refund. This is based on the tickets that are bought at least seven days prior to departure. Up to this period, a complete refund is usually offered without any charges in case you cancel. Nevertheless, there are exceptions to the rules on fares. You may call the customer support line (1 (888) 688-8813) to get some help or to know more.

Hainan Airlines Refundable vs Non-Refundable Tickets: What You Need to Know

Hainan Airlines separates refundable and non-refundable tickets to provide the flexibility to premium travelers and shield revenue about discounted fares. Refundable ticket offers a money back refund with a small Hainan Airlines Cancellation Fee which is good in unsure plans whereas non-refundable offers vouchers after deductions which suits a low spending passenger. Recent knowledge of them provides informed booking choices.

Key Comparison Table:

Feature

Refundable Tickets

Non-Refundable Tickets

Refund Type

Full cash refund (small admin fee ~$50)

Travel voucher (10-30% fee deduction)

Cancellation Window

Anytime before departure; 24-hr free

24-hr free; fees after

Change Fees

Free (pay fare difference if upgrading)

$50-$800 + fare difference

Elite Member Benefits

Fee waivers; priority processing

Reduced fees (e.g., 50% off for Gold)

Validity of Credit

N/A (cash returned)

12 months from cancellation

Best For

Flexible travel; business trips

Budget trips; fixed plans

What Are the Penalties for Cancelling Tickets on Hainan Airlines?

Cancellation penalty by Hainan Airlines is dependent on fare, cancellation date, and type of ticket, where the high fare and early cancellations attract a low Hainan Airlines Cancellation Fee. A deduction of 5% to 100% of the ticket value is imposed on the passenger, usually in the form of vouchers to non-refundable tickets to motivate people to book tickets with options.

Cancellation Fees Table:

Fare Class/Discount Level

Cancellation 6+ Hours Before Departure

Cancellation Within 6 Hours of Departure

Full Fare (Y Class/Premium)

0-5% fee

5% fee

Economy (10-40% Discount)

20% fee

30% fee

Economy (45-60% Discount)

40% fee

50% fee

Deep Discount (>60%)

Non-refundable

Non-refundable

Service Fee (General)

$50-$100 USD additional

$50-$100 USD additional

Hainan Airlines Domestic vs International Flight Cancellation Policy

In the case of domestic and international flights, Hainan Airlines also offers cancellations with a charge on fare, time, and refundability or non-refundability of the ticket. Discounted economy fares are also more likely to attract higher penalties on domestic China routes and fewer on long-haul or multi-country routes.

Domestic vs International Cancellation Policy

Aspect

Domestic Flights (Within China)

International Flights (To/From/Between Countries)

Basic eligibility to cancel

Most fares can be canceled subject to fare conditions and time limits before departure

Similar eligibility, but more restrictions and higher penalties on deep-discount long-haul fares

24-hour free cancellation

Generally honored if booked at least 7 days before departure and canceled within 24 hours

Also available on many routes; may align with 24-hour rules for U.S.-related and some partner markets

Typical cancellation fee level

Lower average fees; percentage deductions are smaller for comparable fare classes

Higher average fees; cancellation charges increase for intercontinental and multi-segment tickets

Discounted economy penalties

Stepped fees (for example 20?50% of fare) based on discount level and time before departure

Same stepped approach, but the upper range (including non-refundable) is more common on promotional fares

Deep-discount / promo fares

Some heavy-discount fares may become non-refundable or carry very high penalties?

Deep-discount international fares are frequently non-refundable once the free window passes

No-show impact

No-show often treated as used ticket with little or no residual value left

No-show on international sectors usually cancels remaining segments and forfeits most or all value

Involuntary cancellations

Rebooking or full refund offered if airline cancels or significantly delays the flight

Similar protection; may additionally be governed by foreign regulations on outbound international sectors

Typical refund time frame

Often processed within a shorter window, subject to bank handling

Can take longer due to cross-border settlements and multiple financial intermediaries

What are the Different Methods to Cancel Hainan Airlines Flights?

Hainan Airlines has a flexible way of cancellations using online self-service, call centers and terminal counters the online being the quickest in direct bookings. After a 24-hours window, there are fee provisions, depending on fare provisions.

1. Cancellation Online through Manage My Booking

  • Go to Hainan Airlines' page and select Manage My Booking.
  • Give your surname, booking number (PNR), or e-ticket number (13-digit).
  • Check flight details, select the flight to cancel and confirm once the fee has been disclosed.
  • Complete any refund form where one is eligible; an email confirmation is received instantly.

2. Phone Cancellation Process

  • Dial Hainan Airlines Customer care: U.S. 1 (888) 688-8813; (+86)95339 or (+86-898)95339
  • Show the agent the booking reference, full name and the ticket number.
  • Describe the cause of cancellation; the agent confirms eligibility, provides quotes, and handles as approved.
  • Initiate refund request; email should be confirmed within hours.

What is Hainan Airlines Refund policy? 

Hainan Airlines holds the Hainan Airlines Refund Policy that provides voluntary and involuntary refund within the validity of the ticket and a full refund for unused refundable tickets at a small fee. The processing period takes seven business days and involves forms and a valid ID.

  • Eligibility: Full refund of unused tickets (less service charges); partial on used portions on refundable fares. The involuntary cases (airline fault) are free of charge.
  • Procedure: Place the form at the ticket counter or through the Internet with ID, e-ticket printout, and boarding vouchers in case of a paper ticket.
  • Timeframe: 7 business days upon a valid request, with the exclusion of bank time; should be done prior to the expiry of the ticket.
  • Limitations: denied after validity, on non-refundable tickets (vouchers instead); initial mode of payment utilized.

What is Hainan Airlines Cancellation Policy for a No-Show?

The Hainan Airlines Cancellation Policy in the case of no-show normally suggests that in case a passenger fails to report to the flight, and fails to cancel the flight prior to taking off, he/she may lose the ticket fee, and other expenses. No-shows in most cases have no compensation and the ticket can be considered as invalid. In order to avoid such instances, the passengers are encouraged to ensure that they make their booking early enough in case they are not in a position to travel.

The Hainan Airlines Cancellation Policy is applicable to airline-based inconveniences, which are initiated by safety, weather, or reason and where the airline, Hainan Airlines, will rebook or refund the passenger without any charges. Where possible, prior notice is taken.

  • Cancellation Reasons: The Airline can cancel due to reasons such as safety, force majeure, government regulations, or operational factors such as weather or airstrip.
  • Passenger Rights: Free rebooking of the next flight, refund of the original money, or compensation (e.g., 200-400 RMB in case of the delay exceeding 4 hours).
  • Notification: Via web, application, email or phone; at the discretion of the least disruption.
  • None: Forced cancellations are free in the case of unused tickets.

Hainan Airlines Flight Cancellation Compensation

Under EU/UK rules for flights departing from Europe, compensation ranges from Euro 250 to Euro 600 per passenger depending on distance, if less than 14 days' notice. China's CAAC offers RMB 200-400 for delays over 4 hours on domestic routes.?

Key Amounts Table:

Flight Distance/Type

Compensation Amount

Conditions

<1,500 km (EU/Short-haul)

 Euro 250 per passenger

<14 days notice

1,500-3,500 km (Medium-haul)

 Euro 400 per passenger

Cancellation by airline

>3,500 km (Long-haul)

 Euro 600 per passenger

No extraordinary circumstances

China Domestic (4-8 hr delay)

RMB 200 per passenger

Delay compensation

China Domestic (>8 hr delay)

RMB 400 per passenger

Applies to cancellations too

Conclusion

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Frequently Asked Questions

Can a flight be canceled on Hainan airlines?

Yes, cancellation will be done through the manage booking option in the site or through the customer support phone numbers or at the counters in the airport subject to penalty.
 

Does Hainan Airlines refund?

Yes, refundable tickets and involuntary disruptions are provided with refunds, and non-refundable fares are also frequently given partial credit or vouchers in their place.

How much would I lose if I had to cancel my flight with Hainan Airlines?

The loss is usually in the range of 5-50 percent of the fare, with cancellations being more on the cheap economy segment, and close-to-departure cancellations.

Do elite members have any fee waivers with Hainan Airlines?

The members of Elite Golden Phoenix usually get a discount on the cancellation charges, and there might be a partial or total waiver on the premium or high-status tickets.

When can I expect to get my money back from Hainan Airlines?

The refunds should arrive at the initial mode of payment within an approximated duration of about 7-30 business days, depending on the route, bank processing, and the type of ticket.

What is the no-show policy of Hainan Airlines?

The no-show usually loses most or all of the ticket value, particularly when they are discounted and the remaining segments become automatically cancelable.

What happens if the flight is delayed or cancelled by Hainan Airlines?

As a matter of course, the airline provides free rebooking or refund, and in case of qualifying routes, delay or cancellation indemnification according to local or EU laws.