How Do I Request Special Assistance With EasyJet?
Special assistance on EasyJet is a properly organized procedure that aims at providing the necessary support to all travelers, particularly persons with mobility impairments, non-visible disabilities, or other health needs, at each step of the journey. Some of the ways which one can employ when seeking special assistance at EasyJet are outlined below:
Ways To Request Special Assistance On EasyJet
- Request During Booking: Special assistance is most convenient to request when booking a flight via EasyJet site. Once you put in your passenger details, it will give you the opportunity to show any special needs that you might have. This might involve such things as wheelchair support, boarding assistance or any other special needs. This information should be included as frequently as is possible so as to seek sufficient preparation.
- Manage Bookings: In case you already made a booking, no need to panic, just login to your account through the manage bookings on EasyJet main page and request special assistance. Once you can see your booking, you can edit or specify additional special assistance needs to your reserved flight. Be sure that you do this at least 48 hours prior to your flight so that the airline would have time to make arrangements.
- Contact the Special Assistance Team: In case of more complex requests or something to do with a particular need you may dial EasyJet special assistance phone number +44 0800 2606686 to initiate the process. You will be required to send through your booking details (the reference, the full name, flight dates, flights destinations) and a vivid description of the kind of assistance you need. It is possible to reach them directly by phone or online chat to get immediate support.
It is always better to book special help at least 48 hours prior to your flight so as to prevent any inconveniences or delays.
Country/Service
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Contact Number
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Opening Hours
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United Kingdom
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+44 0800 2606686
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Daily 08:00 - 20:00 (local)
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France
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+33 0800 949393
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Daily 08:00 - 20:00 (local)
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Germany
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+49 0800 0000077
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Daily 08:00 - 20:00 (local)
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Italy
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+39 800 922239
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Daily 08:00 - 20:00 (local)
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Netherlands
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+31 20 7960992
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Daily 09:00 - 17:00 (local)
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Portugal
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+351 800 780088
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Daily 08:00 - 20:00 (local)
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Spain
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+34 900 801 801
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Daily 08:00 - 20:00 (local)
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Switzerland
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+41 22 5910402
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Daily 08:00 - 20:00 (local)
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Rest of World
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+44 330 5515167
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Daily 08:00 - 20:00 (local)
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British Sign Language
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Use the SignLive service
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See SignLive availability
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How Do I Get Wheelchair Assistance at EasyJet?
The wheelchair assistance request process is clear and easy to do via the EasyJet website. Ideally, to get a successful travel, it is suggested that you submit your requirement as early as possible, but not less than 48 hours prior to the travel. To get wheelchair assistance using the airline's website, you need to follow the steps mentioned below:
During the Booking Process:
To request special assistance with EasyJet during booking, one should follow the steps mentioned below:
- Visit the EasyJet homepage.
- To get started with your booking, choose your flight (departure point, destination, dates, etc.).
- When you get to the passenger details section, check a section where you add a special assistance.
- Section on special needs or care will be provided. Select wheelchair assistance.
- Once you have chosen the kind of help you require, proceed with the booking and complete the reservation.
- After completing your booking, you will get an email confirming your booking and the details of your flight, with the details regarding your request of wheelchair assistance.
Managing Your Booking:
- In case you have already booked your flight, you just need to go to the section of Manage Bookings at the EasyJet website.
- You can log in with your booking reference, and when you have reached your booking you can update it.
- In the step where you are given an option of additional special assistance select wheelchair assistance as your need.
- Ensure that you confirm your request, and that everything is up-to-date.
Does EasyJet Charge for a Wheelchair?
EasyJet will never charge wheelchair assistance or other special assistance. Special aid such as providing a wheelchair is provided at no cost. This policy guarantees the passengers with mobility impairments to travel conveniently without experiencing the fear that they are to incur more costs. This service will be at no additional cost regardless of whether you need a manual wheelchair or electric wheelchair, boarding and deplaning assistance.
Nevertheless, one should remember that only persons with real mobility disabilities or other special needs are eligible to use the services of the special assistance provided by EasyJet at no charge. Advance requests special assistance with EasyJet are encouraged to guarantee that the help is available, particularly when the volume of requests is likely to be higher.
How Do I Request a Wheelchair on Easyjet?
Get wheelchair assistance with EasyJet and travel with ease and comfort. Those who are unable to understand the online procedure or require to learn various points before adding wheelchair assistance can request wheelchair assistance over the phone. You are suggested to reach out to the agent via the EasyJet Wheelchair Assistance phone number at least 48 hours before departure, which gives ample time to the airline to arrange the facility for you. Additionally, the airline does not accept special assistance requests after this period. Also, be aware of the local phone charges and service fees when a request is made via phone. To request a wheelchair via phone, follow these steps:
- Go to the official website of EasyJet.
- Scroll to the bottom of the page and find the 'Contact Us' option.
- Choose the Calling option and a list of numbers will be on the screen.
- Be prepared with your booking reference number (should you already have made your booking) as well as the passenger detail (name, date of travel).
- Dial the EasyJet Wheelchair Assistance phone number and wait for the call to connect.
- Follow the IVR and get a person on the call.
- Share the booking details with the agent and ask them to add a wheelchair to the trip.
- The agent will add the wheelchair to your trip and send you the confirmation email.
Other Special Assistance Services Offered by EasyJet
Among the wheelchair needs, EasyJet provides diverse special assistance services that suit the needs of various passengers.
- Priority Boarding: Reduced-mobility passengers or other passengers on special needs may request to be given priority boarding. This would enable you to enter your plane earlier than other passengers so that you will have the opportunity to relax in place without stress or hurry.
- Mobility Assistance for the Flight: EasyJet will cooperate with the crew of the plane to provide you with any necessary help, in the case, you need it during the flight itself: meals, navigating the cabin, etc.
- Assistance with Connecting Flights: In the case of passengers with reduced mobility making a connecting flight, EasyJet will be able to provide them with help in order to move through the flights smoothly.
- Assistance for Blind or Partially Sighted Passengers: EasyJet can accommodate a blinded passenger or someone partially sighted by providing him assistance, such as guides or assistants walk them around the airport, during check-in, security, boarding and deplaning..
- Support for Hearing Impaired Passengers: As long as you have a hearing impairment you can request assistance with the communication or check-in. EasyJet employees will be educated to use alternative ways of communication to make the process simpler for the passengers.
- Special Assistance for Children: EasyJet provides the service to the family with the children or babies, including strollers, first boarding, and the support with the accommodation.
Important Tips When Requesting Special Assistance with EasyJet
- Book Early: The closer to the time you book your special assistance the better the airline can meet your needs. It is advised to contact the EasyJet special assistance phone number at least 48 hours before the scheduled departure to book the assistance.
- Arrive Early at the Airport: Although you may have booked an assistant in advance, make sure you arrive at the airport long before your flight. This allows the airline enough time to avail the support that is needed and makes the journey less stressful.
- Speak to the Staff on Arrival: When you get to the airport and have not been provided with the help that you asked, do not be afraid to address the observable airport personnel or the staff at the customer care of EasyJet. They ensure a smooth journey experience on your part.
- Update the Airline on Any Changes: In case you book some conditions and then these change, or your needs vary, you should definitely inform EasyJet as soon as possible. This prepares them completely to accommodate yourself.
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Conclusion
Special assistance with EasyJet can be obtained with simple request and this is guaranteed to support the passengers with special requirements. Regardless of whether you provide your request when you book your flights, run your current reservation, or contact the Special Assistance Team, you must specify it at least 48 hours prior to the departure. EasyJet offers an array of services such as the use of wheelchairs and priority boarding with no additional charge to anyone who really needs these services. A little advanced planning and advance communication about your needs will make travelling more comfortable and positive.
Frequently Asked Questions
Can I add wheelchair assistance after booking a flight?
Yes, you can request wheelchair assistance subsequent to booking by accessing the "Manage Bookings" part on the EasyJet site or contacting the special assistance unit by telephone.
How early should I request airport assistance?
It is highly recommended that you request airport support as early as possible and no later than 48 hours before your planned departure date so that EasyJet and airports can have plenty of time to arrange support that you require.
How do I request special assistance at the airport?
Upon arriving at the airport, go to the special assistance or Assisted Travel desk or notify EasyJet staff at the bag drop area to have your request handled prior to going through security and boarding.