EVA Air Cancellation Policy & Refund Guide [2025]

What Is The Eva Air Cancellation Policy?

If you are not sure about your upcoming travel plans and have already booked your flight tickets, then review the EVA Air cancellation policy. For both beginners and frequent travelers, the airline offers a full refund if you cancel within 24 hours of purchase for flights to and from the USA. Also, cross-check that your tickets were bought one week before the flight?s departure. Plans can change anytime due to unknown situations. Do not panic about it, just go through the necessary regulations to be able to process your refund accordingly. Read till the end, this blog to learn about the airline?s cancellation policy. 

Criteria To Get a Refund From Eva Air

Voluntary Cancelations

If you cancel your ticket for reasons other than flight irregularity, you may be charged a cancellation fee, which normally includes the fare difference and any relevant taxes, as well as a service charge if you cancel at the airport, ticketing office, or call center.

EVA Air 24 hr Cancellation Policy

One can get a full refund of their ticket if it is purchased at least one week before the scheduled flight and the cancelation request is made within 24 hours of ticket purchase.  

Changes to Itinerary

Changes to your flight, such as changing the destination or date, may also incur additional charges depending on the fare type you have selected and the specific changes you are requesting. 

How Much Does It Cost To Change EVA AIR Tickets?

According to the airline?s cancellation policy, the EVA Air cancellation Fee is subject to the fare class, tickets from $100 to $300, or it could be more for the flight changes. Furthermore, a $50 ticketing service fee is chargeable for changes that are made at airports, call centres, or ticketing offices, such as when travel agents issue the tickets. If you have any other doubts, connect with the EVA Air customer care at 1 (800) 695-1188

What Is EVA Air Refund Policy?

After you have applied for the cancellation, the refund automatically gets active. However, read through the certain limitations that are important to know about. They are as follows:

  • Refunds that are applied through the website will be reflected in the credit card or sent into your bank accounts that were used for the purchase.
  • Tickets are bought through the travel agent, then connect them directly for such activity.
  • The system will calculate the refund amount and credit it to the account that paid for each ticket. If the total refund value exceeds the amount paid for the initial ticket, the balance will be refunded to the next account listed.
  • If the itinerary to and from the USA, then zero refund will be given if the refund form is submitted within 24 hours of ticket purchase, and also it is applicable if the ticket purchase was made one week before, that is 168 hours before the first flight departure.
  • If there is any refund value remaining after deducting the value of used sections, refund charge, No Show fee, Booking Service Charge, and change costs, we will execute your refund back to the original credit card within 7 business days. For cash and check purchases, we will process your refund within 20 working days of receiving a comprehensive refund request. 
  • As per the EVA Air Refund policy, the refunds for cancellations of unused sections will also be calculated with the price ranges of the used sections deducted, rather than half of the original ticket value. However, it is possible that only the airport tax is refundable after the calculations, and if so, then no refund handling fees and even no-show fees will be waived. It is also applicable to non-refundable tickets. 
  • The upgrade via EVABidDeal is only applicable for the date and flight specified on the ticket. Once successful, it cannot be exchanged or refunded.
  • Refund applications and queries are handled depending on the ticket number. If you have a number of booked tickets that require a refund or inquiry, such as those for traveling companions, please enter each ticket number separately on the online form link on the website.
  • Refunds for tickets purchased partially or entirely with miles: Unused tickets will be refunded in cash for the portion of the tickets purchased with cash, plus taxes, and miles will be returned to the account holder who made the booking if the mileage is still valid on the refund application date. Partially used tickets will be returned in cash for unused flight segments and taxes, but mileage will not be repaid.

Frequently Asked Questions?

Can you get a refund from EVA Air?

EVA allows you to cancel the ticketed reservation without penalty and receive a full refund.

How do I speak to a live person at EVA Air?

Customer Service

  1. Reservations & Ticketing: 1-800-695-1188.
  2. Hours of operation: Chinese and English 24hours/daily.
  3. Office Address: 2199 Campus Drive, El Segundo, CA 90245.
  4. Office telephone: 310-362-6600.
  5. Office hours: MON ~ FRI 08:30-17:30 (Local Time)

How much is the EVA Air redemption change fee?

A service fee of US$50.00 will be applied to any change in an EVA Air Flight. Any mileage differences will be returned to your account if the reissued award ticket requires fewer miles than the original itinerary. Additional miles may be collected if the award ticket is requested for reissue.