Call Us for cheapest Airfares Customer support +1-855-435-7217
EVA Air Cancellation Policy & Refund Guide [2025]

What Is The Eva Air Cancellation Policy?

With EVA Air, you can be sure of a flexible 24-hour cancellation policy so that you are at ease. You may also cancel without any inconvenience or penalty in case you realize the necessity to change your mind or the plan of your booking within the first 24 hours of booking. There are also specific terms and conditions on passengers? ticket cancellation that airlines have made to maintain their authority. If one can cancel their flight within 24-hour are eligible for a complete refund; on the other hand, the policies were changed after the mentioned timeframe, where passengers need to check their ticket type. Before going for the ticket cancellation, here is what you should be aware of about the cancellation policy. 

Does EVA Air have a 24-hour cancellation policy?

Yes, Eva Air has a 24-hour cancellation policy. With such a policy, one can cancel the ticket without any fees. In addition, the passengers with refundable and non-refundable tickets can be refunded fully in cash or in travel vouchers. The airline understands the difficulties of passengers who unexpectedly stop their journey. In such a case, the airline provides 24-hour flexibility in the cancellation procedure. Eva Air customer support is always at hand to guide you, no matter the origin of your flight. You can cancel your ticket online or by contacting the customer service representative?if it's directly booked from the airline. It is advised that you cancel your ticket without any delays to avoid the charges and take advantage of the Eva Air Cancellation Policy.

Image preview

Eva Air 24-Hour Cancellation Policy

The Eva Air 24 hr Cancellation Policy allows its passengers to cancel their reservations without paying any cancellation penalties. During this timeframe, passengers don?t need to check their ticket types- although it matters if cancellations were made after 24-hour. If you cancel your ticket on the same day, you can get a complete refund within a few business days. Make sure that you request your ticket cancellation within 24-hour to experience the hassle-free process and receive your refund based on your ticket type. 

Eva Air After 24-Hour Policy

As you read before, the Eva Air Cancellation Policy will change after 24 hours. Passengers who cancelled their tickets after a day need to pay for the cancellation process, and they may face some complexity with their refund. Those who have refundable tickets can easily proceed with the process of cancellation following the completion of the day. Nevertheless, customers with a non-refundable ticket and who cancel it within 24 hours will be subjected to the cancellation fee and will not be able to obtain the full refund. 

How to Cancel an Eva Air Flight?

Passengers who want to cancel their Eva Air flight reservation can take advantage of their official website or phone call to make the cancellation process themselves. Other than that, one can visit the nearest airport when they get personal assistance from the airline?s staff member regarding the cancellation process. Follow the steps below, which can guide you in a better way:

Website:

  • Go to the official airline website, and you will find the Manage Booking section. 
  • Tap on the Manage Booking to be able to enter your booking details. 
  • After entering your details, you will access a new page where you have some choices, such as cancellation. 
  • According to the available options on the screen, you can go with the option of cancellation. 
  • Click on the cancellation icon, and wait some time until the cancellation process is over. 
  • When the process is complete, you will get an email confirmation message on your phone. 

Phone Call:

  • To cancel your ticket, you can call the Eva Air customer service at 1 (800) 695-1188 representative using their telephone number. 
  • Use the website to get the official helpline number according to your location. 
  • The IVR instructions allow you to follow instructions and pick the appropriate button when you dial the number. 
  • To cancel, make your wiser call when you are connected with the customer service representative. 
  • Discuss with the agent about your cancellation. Also, smooth up your conversation by giving him your required booking details.
  • The representative will start your cancellation process and inform you about the charges on cancellation. 
  • Make sure you heed every bit of the instructions that the airline representative provides as you await the completion of the cancellation process. 
  • With the help of the instructions on the exact procedure and the background information, your cancellation will be finalized once you are informed by mail. 

Airport Visit: 

  • When you find yourself caught in a cancellation, appear at the local airport where a customer service desk counter is present.
  • At the airport, be courteous and obey the regulations there and wait in a queue like other people.
  • Meet the airline employee who may assist you with the matter of the cancellation.
  • The representative will start the process of cancellation of the tickets and ask you to submit your documents.
  • You are advised to send the information requested to the representative in order to cancel.
  • The representative will cancel your ticket and provide the confirmation on hand. 

How Much Does It Cost To Change EVA AIR Tickets?

According to the airline?s cancellation policy, the EVA Air cancellation Fee is subject to the fare class, tickets from $100 to $300, or it could be more for the flight changes. Furthermore, a $50 ticketing service fee is chargeable for changes that are made at airports, call centres, or ticketing offices, such as when travel agents issue the tickets. If you have any other doubts, connect with the EVA Air customer care at 1 (800) 695-1188

Criteria To Get a Refund From Eva Air

Voluntary Cancelations

If you cancel your ticket for reasons other than flight irregularity, you may be charged a cancellation fee, which normally includes the fare difference and any relevant taxes, as well as a service charge if you cancel at the airport, ticketing office, or call center.

EVA Air 24 hr Cancellation Policy

One can get a full refund of their ticket if it is purchased at least one week before the scheduled flight and the cancellation request is made within 24 hours of ticket purchase.  

Changes to Itinerary

Changes to your flight, such as changing the destination or date, may also incur additional charges depending on the fare type you have selected and the specific changes you are requesting. 

What Is EVA Air Refund Policy?

After you have applied for the cancellation, the refund automatically gets active. However, read through the certain limitations that are important to know about. They are as follows:

  • Refunds that are applied through the website will be reflected in the credit card or sent into your bank accounts that were used for the purchase.
  • Tickets are bought through the travel agent, then connect them directly for such activity.
  • The system will calculate the refund amount and credit it to the account that paid for each ticket. If the total refund value exceeds the amount paid for the initial ticket, the balance will be refunded to the next account listed.
  • If the itinerary to and from the USA, then zero refund will be given if the refund form is submitted within 24 hours of ticket purchase, and also it is applicable if the ticket purchase was made one week before, that is 168 hours before the first flight departure.
  • If there is any refund value remaining after deducting the value of used sections, refund charge, No Show fee, Booking Service Charge, and change costs, we will execute your refund back to the original credit card within 7 business days. For cash and check purchases, we will process your refund within 20 working days of receiving a comprehensive refund request. 
  • As per the EVA Air Refund policy, the refunds for cancellations of unused sections will also be calculated with the price ranges of the used sections deducted, rather than half of the original ticket value. However, it is possible that only the airport tax is refundable after the calculations, and if so, then no refund handling fees and even no-show fees will be waived. It is also applicable to non-refundable tickets. 
  • The upgrade via EVABidDeal is only applicable for the date and flight specified on the ticket. Once successful, it cannot be exchanged or refunded.
  • Refund applications and queries are handled depending on the ticket number. If you have a number of booked tickets that require a refund or inquiry, such as those for traveling companions, please enter each ticket number separately on the online form link on the website.
  • Refunds for tickets purchased partially or entirely with miles: Unused tickets will be refunded in cash for the portion of the tickets purchased with cash, plus taxes, and miles will be returned to the account holder who made the booking if the mileage is still valid on the refund application date. Partially used tickets will be returned in cash for unused flight segments and taxes, but mileage will not be repaid.

Conclusion

EVA Air provides a lenient cancellation policy whereby passengers can cancel their flights without charges within 24 hours of booking, so that the process can be hassle-free. Cancellation charges can be charged after this time, subject to the type of ticket and place. Travelers need to know the terms related to their tickets and refer to available resources like customer services in case of any questions on cancellations.

Frequently Asked Questions

Can you get a refund from EVA Air?

EVA allows you to cancel the ticketed reservation without penalty and receive a full refund.

How do I speak to a live person at EVA Air?

Customer Service

  1. Reservations & Ticketing: 1-800-695-1188.
  2. Hours of operation: Chinese and English 24hours/daily.
  3. Office Address: 2199 Campus Drive, El Segundo, CA 90245.
  4. Office telephone: 310-362-6600.
  5. Office hours: MON ~ FRI 08:30-17:30 (Local Time)

How much is the EVA Air redemption change fee?

A service fee of US$50.00 will be applied to any change in an EVA Air Flight. Any mileage differences will be returned to your account if the reissued award ticket requires fewer miles than the original itinerary. Additional miles may be collected if the award ticket is requested for reissue.