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Fiji Airways Cancellation Policy: Refunds, Charges & Ticket Rules

What is the Fiji Airways Cancellation Policy?

Fiji Airways makes your trip very exciting, no matter if you are going to a beautiful island or for business purposes. But every so often, things do not go as planned. Hence, knowing the Fiji Airways cancellation policy is important. If you are already informed about your options, this can greatly aid in reducing the stress and the money loss, besides making travel decisions if you have to cancel your flight.

The guide provides a thorough breakdown of the different rules, fees, refunds, and special circumstances around cancellations at Fiji Airways, all delivered in a very comprehensible manner so you will be quite clear on what to expect.

Fiji Airways Cancellation Policy: What You Need to Know

Passengers who has to cancel their tickets it would be good for them to know about the Fiji Airways Cancellation Policy below:

  • You can get a full refund in case you cancel your flight within 24 hours of booking, provided that some conditions are met.
  • The eligibility for a refund is determined by the type of ticket purchased and the fare conditions.
  • If you cancel after the free period, then cancellation fees may apply.
  • In most cases, however, you will have more lenient options available to you when the airline cancels your flight.

Understanding Fiji Airways Fare Types and Their Impact on Cancellation

  • The type of ticket one holds largely dictates the standard cancellation, refund, and fee policies for flights.
  • Fiji Airways offers several fare classes within Economy and Business Class. Some of the fares are aimed to be cheap while others emphasize.
  • Generally speaking, flexible fares enable cancellations, at most, with a small or no penalty.
  • Saver or promotional fares are normally subject to harsher conditions and higher cancellation fees.
  • Business class fare usually gives the passenger more liberal options in terms of cancellation and refund.

What is the Fiji Airways 24-Hour Cancellation Policy

Fiji Airways 24-Hour Cancellation Policy allows passengers to cancel their reservations without paying any cancellation charges. Know more:

  • Refund is requested within 24 hours after ticket purchase.
  • Your flight is few days away or later.
  • The ticket was purchased from Fiji Airways directly or through an authorized agent.

Cancellation Rules for Refundable & Non-Refundable Tickets

The following table outlines the main cancellation rules for both refundable and non-refundable Fiji Airways tickets, which encompass the handling of cancellations, eligibility for refunds, and important reminders.

Feature

Refundable Tickets

Non-Refundable Tickets

Flexibility

These tickets can be canceled at any time before departure.

The cancellations are allowed only with restrictions.

Refund

Full or partial refund to the original payment method.

Usually not refunded; travel credit may be offered.

Fees

Minimal or no cancellation fees.

Cancellation fees usually apply; credit may be reduced.

Best For

Travelers with uncertain plans who want peace of mind.

Budget travelers are confident in their schedule.

Cancellation Option

Online, via customer service, or at the airport counter.

Online, through a travel agent, or customer service.

What is the Fiji Airways Cancellation Fees?

Fiji Airways cancellation fee vary based on fare flexibility, cabin class, and route. The table below outlines the general cancellation fee structure across different fare types.

Feature

BULA Saver & Special

BIZ Saver 

BULA Plus 

BIZ Plus 

Refund Policy

Tickets are non-refundable after cancellation. No cash refund is provided.

Although non-refundable, passengers may be required to pay up to 50% of the cancellation fee if canceled before departure.

Lowest cancellation charges with maximum flexibility.

Often allows cancellation with minimal fees or fare difference only.

Fees

Administration fee applies based on the applicable currency and route. Indicative administration fees: USD 170, SGD 170, AUD 150, NZD 150, HKD 670, CAD 170.

Administration fee applies (route-based examples: Fiji Outbound ? Short haul: FJD 170, Long haul: FJD 190, Pacific Islands: varies by route).

Partial value may be retained depending on fare conditions.

Partial value may be retained depending on fare conditions.

Suitability

Best suited for travelers with fixed plans.

Suitable for travelers needing limited flexibility.

Ideal for travelers seeking premium flexibility and convenience.

Ideal for travelers seeking premium flexibility and convenience.

Understanding the Fiji Airways No-Show Policy

The no-show policy of Fiji Airways takes effect when you do not show up for the flight and do not cancel the flight at the same time. Your ticket will probably lose its residual worth in such a scenario, and no refunds will be given as a rule. 

Depending on your fare type, if penalties are allowed, then also the extra charges will be applied, and subsequently, all the flights in the same reservation that are to be taken later or returned may also be affected. It is recommended to cancel your reservation beforehand if you are positive about not making the trip, so as to avoid having to pay no-show fees.

How to Cancel a Fiji Airways Flight Booking?

Fiji Airways offers you the option to switch to another flight by using different ways that are all very easy. The workflow and the changing costs, if any, depend on the kind of ticket you bought, the route, and the terms of the fare.

Phone Call: If you are one who prefers immediate assistance or if your reservation is intricate, then cancelling your flight via telephone is the optimum way. By reaching out to Fiji Airways customer service 011 679 672 0777, you will be assisted by one of the agents in the cancellation procedure, informing you about the fees, and even helping you to choose between a refund and a travel credit.

  • Reach out to Fiji Airways customer service.
  • Give your booking reference along with details about the passenger.
  • Ask for a flight change and tell your preferred new travel date or route.
  • If required, pay the fare difference or change fee.
  • Get a confirmation of your updated booking.

Website: For travelers who want a swift and self-service way, the simplest option is to cancel via Fiji Airways website. You can access information on your flight, cancel your ticket, and find out if your refund has been processed in the ?Manage Booking? area with just a few clicks. This option also allows you to complete your process at your time without the hassle of waiting for customer service.

  • Go to the official Fiji Airways website.
  • Access the ?Manage Booking? section.
  • Provide your booking reference and last name.
  • Choose the option to change your flight.
  • Select another date, time, or destination (depending on availability).
  • Pay any fare difference or possible charges.
  • Get your updated e-ticket via download or other means.

Email: If you need written proof of your request, email cancellation is a good option. In case you are not in a hurry, you can still communicate every interaction by sending all your booking details along with your cancellation request to the Fiji Airways support email.

  • Go to the Fiji Airways official website. 
  • Find the email address of customer service. 
  • Write an email to the Fiji Airways representative.
  • Include your booking reference, passenger name, and current flight details.
  • Also, highlight the reason for your ticket cancellation. 
  • Send the email to the customer service support member. 
  • Wait for confirmation and payment instructions, if required.

Airport Visit: If your travel date is getting close or if you prefer to get help in person, then the choice of going to the airport ticket counter is the right one for you. An agent from Fiji Airways will handle your cancellation, fees, and provide you with immediate confirmation. This method is helpful when no other alternatives are left or when you are more at ease with someone live.

  • Head to a Fiji Airways ticket counter at the airport. 
  • Show your booking reference and a valid ID. 
  • Ask for a flight change and talk about the options available. 
  • Pay any fees or fare difference that may apply. 
  • Get your updated travel confirmation.

Flight Cancellation Caused by Fiji Airways

It happens when the airline may delay or cancel the flight ticket. Understanding these reasons helps you know what to expect and how to respond if your flight is affected.

Reasons:

  • Operational issues
  • Technical or mechanical problems
  • Adverse weather conditions
  • Air traffic control restrictions
  • Crew availability or scheduling issues
  • Airport operational constraints
  • Safety and security concerns

Fiji Airways Refund Policy: Key Points

  • The eligibility for a refund primarily depends on the type of ticket you have purchased, refundable or non-refundable.
  • Tickets that are refundable usually get a full or partial amount back to the original payment method.
  • On the other hand, non-refundable tickets typically do not offer cash refunds but may instead provide travel credits.
  • Cancellations made within 24 hours of booking are eligible for a full refund, as per the Fiji Airways Refund Policy.
  • In case Fiji Airways does not operate your flight, you are entitled to a full refund for the part of the ticket that has not yet been used.
  • The amount of the refund is, as a rule, processed back to the original payment method.
  • Refund processing time is dependent on the payment method and booking channel, so it may take longer or shorter time.
  • Fare conditions might cover the refund of taxes and certain fees.

How to request a refund from Fiji Airways? 

Fiji Airways has made it easy to get your money back from them if you use the right way and fulfil the prerequisites. The refunds are mainly determined by your ticket type, fare conditions, and the reason for cancellation.

Website: The website of Fiji Airways offers a very fast and smooth way a refund request. I mean, it gives you the option to perform the entire process online, thus allowing you to check eligibility and receive confirmation without having to go through customer support.

  • Open up the Fiji Airways official webpage.
  • Click on the Manage Booking or Refund Request section.
  • Enter your booking reference along with your last name.
  • Choose the flight for which you are asking a refund.
  • Make the refund request and then wait for confirmation.

Airport: If you prefer, you can request a refund at the airport which means you won?t have to wait since there will be a representative there to assist you. A representative from Fiji Airways will assess your booking, inform you about the different options for refund, and give assistance for either the immediate refunds or the intricate ones.

  • Go to a Fiji Airways ticket counter at the airport.
  • Show your booking reference and valid ID.
  • Request for the airline?s refund representative service.
  • Fill in any necessary documents and get the refund confirmation.

What is the Processing Time of Fiji Airways Refunds?

Fiji Airways refund processing time relies on the method of payment used and where the ticket was purchased. Generally, the airline will complete refund requests within 7 to 21 business days of the request's approval. However, in the case of credit and debit card refunds, the posting to your account may be delayed based on your bank's processing time.

Tips to Keep in Mind While Traveling with Fiji Airways

Traveling will be an enjoyable experience in case you have prepared well with Fiji Airways. You may also avoid problems at the last moment, when you remember a couple of ideas that will help you enjoy your trip.

  • Research on the regimes of the ticket fare prior to buying the ticket or carrying out amendments.
  • They should always carry with them their booking number and other travelling documents.
  • Arrive at the airport before the flight time to pass through the check-in and security inspections with ease.
  • Receive information on your flight via mail or text messages.
  • Take travel insurance that will cushion you against unforeseen alterations.
  • Never forget to cancel or postpone your flight at least to pay less.

Conclusion

The travelers should have a clear understanding of the Fiji Airways cancellation policy in order to select the best option during their trip. It also provided the carrier with an opportunity for passenger cancellation of tickets via telephone, website, email, or at the airport. You are aware that there might be cancellation charges and a period of 24 hours for cancellation, which means that it will be less complicated to change anything.

Frequently Asked Questions

What is the Fiji Airways cancellation policy 2025?

Fiji Airways allows free cancellation within 24 hours of booking. After that, cancellation fees and refund eligibility depend on your ticket type, route, and fare rules.

What happens if Fiji Airways cancels my flight?

If Fiji Airways cancels your flight, you can choose to be rebooked on the next available flight or request a full refund for the unused portion of your ticket.

Can I get a refund if I miss my Fiji Airways flight?

If you miss your flight without canceling (no-show), you generally are not eligible for a refund, and your ticket value may be lost or reduced.

How long does it take to receive a refund from Fiji Airways?

Refunds typically take around 7–21 business days, but the exact time may vary depending on your payment method and bank processing times.